Learner Guide-ICTICT604 Identify and implement business innovation Learner Resources (Q) Core units BSBTWK201 Work effectively

Core units BSBTWK201 Work effectively with others SITHIND006 Source and use information on the hospitality industry SITHIND007 Use hospitality skills effectively SITXCCS011 Interact with customers SITXCOM007 Show social and cultural sensitivity SITXWHS005 Participate in safe work practices Elective units SITXFSA005 Use hygienic practices for food safety SIRXSLS001 Sell to the retail customer BSBCMM211 Apply communication skills BSBTEC201 Use business software applications BSBSUS211 Participate in sustainable work practices BSBFIN302 Maintain financial records * We can develop additional elective units that are not listed on request (Please contact us for further information)

area and quantify dimensions Electives HLTAID011 Provide First Aid HLTAID015 Provide advanced resuscitation and oxygen therapy AVIE0003 Operate aeronautical radio AVIW0024 Perform down the wire duties AVIW0026 Conduct night vision imaging system operations AVIE0006 Maintain aircraft radio communications AVIF0024 Provide first aid in an aviation environment * We can develop additional elective units that are not listed on request (Please contact us for further information)

aggressive or abusive customers SIRXCEG006 Provide online customer service SITHFAB002 Provide responsible service of alcohol * We can develop additional elective units that are not listed on request (Please contact us for further information)

low voltage sensors and circuits MEM27016 Diagnose and maintain electronic controlling systems on mobile and stationary plant MEM27017 Maintain

Units of competency RIICWD538 Prepare traffic management plans and traffic guidance schemes for high volume roads * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-ICTICT604 Identify and implement business innovation Learner Resources (Q) Core units BSBTWK201 Work effectivelyOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce