Learner Guide-AMPS304 Thaw product - water SCORM Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Core units TLIE1003 Participate in basic workplace communication TLIF0009 Ensure the safety of transport activities (Chain of Responsibility) TLIF0025 Follow work health and safety procedures TLIL0007 Complete workplace induction procedures TLIX0023 Identify the roles and functions of the supply chain industry Elective units TLIA0010 Identify goods and store to specifications TLIA0019 Despatch stock TLIA1001 Secure cargo TLIC1051 Operate commercial vehicle TLID0015 Load and unload goods/cargo TLID0016 Operate a forklift TLIF2010 Apply fatigue management strategies TLIO0003 Follow security procedures when working with goods and cargo TLIP2029 Prepare and process financial documents * We can develop additional elective units that are not listed on request (Please contact us for further information)

HLTMSG011 Provide massage treatments

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team MSFFM2013 Use furniture making sector hand and power tools MSFFM3030 Produce manual and computer-aided production drawings MSFGN2001 Make measurements and calculations MSFGN3005 Read and interpret work documents MSFFM3031 Prepare cutting lists from design and production documentation Elective units MSFFM2016 Join solid timber MSFFM3041 Determine and document requirements for cabinetry installation MSFFM2017 Hand make timber joints MSFFM2018 Operate basic static machines safely MSFFM3042 Fabricate cabinetry MSFFF2012 Prepare surfaces for finishing MSFFM3026 Produce angled and curved components using manufactured board MSFFM3028

implement and test enterprise communication solutions ICTNWK562 Configure internet gateways * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-AMPS304 Thaw product - water SCORM Core units BSBCUE203 Conduct customerOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce