SCORM Compliant Package-PUAOPE016 Manage a multi-team sector AHC Core units FNSINC311 Work together

Core units FNSINC311 Work together in the financial services industry Elective Units BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints BSBPEF301 Organise personal work priorities BSBTWK301 Use inclusive work practices BSBXCM301 Engage in workplace communication FNSACM312 Reconcile financial transactions FNSASIC311 Establish client relationship and analyse needs BSBAUD412 Work within compliance frameworks BSBDAT201 Collect and record data BSBFIN302 Maintain financial records BSBINS302 Organise workplace information * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCDIS004 Communicate using augmentative and alternative communication strategies CHCDIS005 Develop and provide person-centred service responses CHCDIS010 Provide person-centred services to people with disability with complex needs HLTHPS007 Administer and monitor medications * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency MSS014009 Evaluate sustainability impact of a work or process area MSS014010 Optimise sustainability of a process or work area * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBLEG311 Work in a legal services environment BSBLEG314 Protect information in a legal services environment BSBTEC201 Use business software applications BSBXCM301 Engage in workplace communication Electives BSBLEG312 Carry out search of the public record BSBLEG315 Assist in planning activities in a legal services environment BSBLEG421 Apply understanding of the Australian legal system BSBCRT311 Apply critical thinking skills in a team environment BSBDAT201 Collect and record data BSBFIN302 Maintain financial records * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Record Tools

SCORM Compliant Package-PUAOPE016 Manage a multi-team sector AHC Core units FNSINC311 Work together* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.