Unit Knowledge Guide-CPCPDR4012 Design and size stormwater drainage systems UEE aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Core units BSBSUS201 Participate in environmentally sustainable work practices BSBWOR202 Organise and complete daily work activities SITTIND002 Source and use information on the holiday park and resort industry SITXCCS006 Provide service to customers SITXCOM002 Show social and cultural sensitivity SITXWHS001 Participate in safe work practices SITXWHS002 Identify hazards

Enhanced Learning and Completion Rates

Core units VU22384 Develop and document a learning plan and portfolio VU23545 Present straightforward spoken texts for study purposes VU23546 Participate in straightforward interactions for study purposes VU23547 Read and write straightforward texts for study purposes VU23548 Listen and take notes for study purposes VU23549 Use language analysis strategies for study purposes General Electives (2) BSBINS301 Develop and use information literacy skills BSBTEC301 Design and produce business documents * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CUAIND611 Work professionally in the creative arts industry CUAPPR515 Establish and maintain safe creative practice CUAPPR613 Engage in the business of creative practice CUAPPR615 Evolve ideas for professional creative work Elective units CUADIG511 Coordinate testing of interactive media products CUAPPR611 Originate a body of independent creative work CUAPPR616 Extent expertise in a specialised art form to professional level CUAWRT601 Write scripts CUAWRT602 Edit scripts CUADIG512 Design digital applications CUADIG516 Design interactions BSBCRT512 Originate and develop concepts BSBCRT611 Apply critical thinking for complex problem solving BSBLDR522 Manage people performance BSBLDR601 Lead and manage organisation change BSBLDR602 Provide leadership across the organisation * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-CPCPDR4012 Design and size stormwater drainage systems UEE aggressive or abusive customers SIRXCEG009Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner