Learner Guide-FSKDIG003 Use digital technology for non-routine workplace tasks AMP Core units SIRXCEG001 Engage the

Core units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCEG003 Build customer relationships and loyalty SIRXCOM002 Work effectively in a team SIRXIND001 Work effectively in a service environment SIRXRSK001 Identify and respond to security risks SIRXSLS001 Sell to the retail customer SIRXWHS002 Contribute to workplace health and safety Elective units CHCDIV001 Work with diverse people SIRXCOM003 Promote team cohesion SIRXCEG008 Manage disrespectful

implement and monitor energy management MSS405087 Investigate energy management as a business issue * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FBPTEC4017 Produce grain-based wash for distillation FBPTEC4012 Manage raw materials FBPFST4014 Apply sensory analysis in food and/or beverage production FBPTEC4019 Manage still operations to produce brown spirits FBPFST4013 Interpret and respond to food and/or beverage test results FBPTEC4016 Produce fruit-based wash for distillation FBPTEC4020 Blend spirits FBPTEC4003 Control food contamination and spoilage FBPTEC4018 Manage still operations to produce white spirits * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS305 Provide ICT advice to clients Elective units ICPDMT3460 Incorporate video into multimedia presentations ICTICT215 Operate digital media technology package ICTICT216 Design and create basic organisational documents ICTICT312 Use advanced features of applications ICTICT309 Create ICT user documentation ICTPMG301 Contribute as part of an IT project management team * We can develop additional elective units that are not listed on request (Please contact us for further information)

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Learner Guide-FSKDIG003 Use digital technology for non-routine workplace tasks AMP Core units SIRXCEG001 Engage theOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce