Assessment Kit-SITXCCS006 Provide service to customers Session Plan Core units AURAAA001 Work in

Core units AURAAA001 Work in an automotive administration role AURACA001 Respond to customer needs and enquiries in an automotive workplace AURACA003 Build customer relations in an automotive workplace AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURAFA003 Communicate effectively in an automotive workplace AURAKA001 Use information technology systems AURAKA002 Adapt work processes to new technologies in an automotive workplace AURAMA004 Maintain business image in an automotive workplace AURAQA003 Maintain quality processes in an automotive workplace AURASA002 Follow safe working practices in an automotive workplace Electives AURAFA002 Read and respond to automotive workplace information AURAMA001 Work effectively with others in an automotive workplace AURSLA001 Comply with legal requirements when selling automotive products and services TAEDEL301 Provide work skill instruction AURACA002 Manage complex customer requirements in an automotive workplace AURAFA004 Resolve routine problems in an automotive workplace AURAFA005 Write routine texts in an automotive workplace AURSAA001 Process customer complaints in an automotive workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCPCM201 Recognise plants AHCPMG201 Treat weeds AHCPMG202 Treat plant pests

charge and leak test refrigerants - split systems UEERA0059 Prepare and connect refrigerant tubing and fittings UEERA0049 Install and start up single head split air conditioning and water heating heat pump systems UEECD0007 Apply work health and safety regulations

operate and maintain routing and shaping machines MSTGN4012 Fabricate or machine tooling MEM07001B Perform operational maintenance of machines/equipment MEM14003B Undertake basic production scheduling MEM18001C Use hand tools * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCPCM204 Recognise plants AHCECR203 Perform basic ecological restoration works AHCFAU202 Recognise fauna * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-SITXCCS006 Provide service to customers Session Plan Core units AURAAA001 Work inOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of