SCORM Compliant Package-SITXMGT005 Establish and conduct business relationships HLTINFCOV001 Units of competency SISXEMR002 Coordinate

Units of competency SISXEMR002 Coordinate emergency responses SISXFAC001 Maintain equipment for activities SISOCHC001 Lead challenge course sessions

Core units SITTIND001 Source and use information on the tourism and travel industry SITXCCS011 Interact with customers SITXCOM002 Show social and cultural sensitivity SITXWHS001 Participate in safe work practices Elective units BSBWOR203 Work effectively with others BSBSUS201 Participate in environmentally sustainable work practices SITXFSA001 Use hygienic practices for food safety SITXINV001 Receive and store stock BSBSUS201 Participate in environmentally sustainable work practices SITXFSA002 Participate in safe food handling practices SITXINV002 Maintain the quality of perishable items * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SIRRSTR001 Undertake strategic planning in retail SIRXCHA002 Lead the change process SIRXMGT003 Provide leadership to others SIRRRTF003 Drive retail profitability Elective units BSBLDR513 Communicate with influence SIRXCEG007 Develop online customer service standards SIRXCEG008 Manage disrespectful

Core units AVIF0023 Apply aircraft safety procedures AVIF0034 Apply aviation work health and safety procedures AVIF0036 Implement regulations and policies during aviation safety and service operations AVIF0020 Manage human factors and situation awareness in an aviation operational environment AVIG0003 Work effectively in the aviation industry AVIJ0001 Contribute to the achievement of on-time performance standards AVIZ0004 Maintain security awareness and vigilance in an aviation workplace TLIE0002 Process workplace documentation TLIF3091 Apply awareness of dangerous goods and hazardous materials requirements TLIJ3002 Apply quality systems TLIO0001 Undertake emergency response action to a security threat Electives BSBLDR301 Support effective workplace relationships BSBOPS301 Maintain business resources BSBOPS304 Deliver and monitor a service to customers BSBOPS402 Coordinate business operational plans BSBXTW301 Work in a team HLTAID011 Provide First Aid AVIE0003 Operate aeronautical radio AVIE0004 Conduct radio procedures in an aviation operational environment AVIO0017 Manage disruptive behaviour and unlawful interference with aviation * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBWHS332X Apply infection prevention and control procedures to own work activities * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-SITXMGT005 Establish and conduct business relationships HLTINFCOV001 Units of competency SISXEMR002 Coordinate* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.